Privacy Policy

Effective date: January 1, 2026

Vividwood Guild (“we,” “us,” or “our”) provides board game design courses and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and enroll in our offerings.

Information we collect

• Account data: name, email address, and password hash if you register.
• Transaction data: purchase records, course enrollments, and invoices.
• Support messages: content you submit via forms or email.
• Technical data: IP address, device type, browser, and approximate location.
• Usage data: pages visited, time on page, and navigation paths.

How we use information

• Provide and maintain courses, certificates, and customer support.
• Process payments and fulfill enrollments.
• Improve curriculum and website performance.
• Communicate important updates and respond to inquiries.
• Comply with legal obligations and enforce our Terms.

Cookies and similar technologies

We use essential cookies for authentication and session continuity, and optional analytics cookies to understand course engagement. You can manage preferences via the cookie banner.

Legal bases for processing

• Contract performance (providing courses and support).
• Legitimate interests (improving services, preventing abuse).
• Consent (optional analytics, marketing emails).
• Legal obligations (tax and accounting records).

Data retention

We retain account and transaction data for as long as your account is active and as required by law. Support messages are retained to improve service quality and for internal record keeping.

Sharing of information

We do not sell your personal information. We share data with trusted service providers (e.g., payment processors) solely to deliver our services, under contractual confidentiality and security obligations.

International transfers

Your data may be processed in countries different from your residence. We implement appropriate safeguards, including standard contractual clauses where required.

Your rights

• Access and correction of your personal data.
• Erasure, restriction, or objection, subject to legal constraints.
• Data portability for information you provided to us.
• Withdraw consent for optional processing at any time.
• Lodge a complaint with your supervisory authority.

Security

We use administrative, technical, and physical safeguards to protect personal data. No method of transmission is 100% secure; we strive for industry-appropriate protections.

Children’s privacy

Our services are not directed to children under 13. We do not knowingly collect information from children. If we learn that a child has provided data, we will delete it promptly.

Changes to this policy

We may update this Privacy Policy. Material changes will be announced on this page with a new effective date.

Contact

If you have questions, email us at [email protected] or call +1 (415) 839-6711.